🚀 RETURN POLICY
At OZ Tobacco Hub, we aim to provide a smooth and reliable shopping experience for all customers.
Due to the nature of our products, all sales are considered final once dispatched. However, if there is an issue with your order, we are here to help.
📦 Order Issues
If your order is:
Incorrect item received
Damaged during transit
Missing items
Please contact us within 48 hours of delivery with your order details and photos if applicable.
We will review and assist you as quickly as possible.
🚚 Shipping Responsibility
All orders are carefully packed and shipped from Sydney within 24 hours after payment confirmation.
Once dispatched, orders are handled by Australia Post, and delivery timelines may vary depending on location.
🔄 Replacement Support
If an issue is confirmed, we may offer:
Replacement of items
Reshipment of missing goods
Store credit (case-by-case basis)
📩 Contact Us
For any return-related issues:
📧 bangguoge@gmail.com
📱 WhatsApp: 61 450975280
Please include your order number for faster support.
⚠️ Important Note
This website is intended for 18+ adult customers only.